Frequently Asked Questions

Can we remove the front glass from a service case in busy times to facilitate self-service?
No: The front tempered glass plays a major part in the environmental control of the display case, unless the case has specifically been designed to operate as an open front self service case.

Can we remove the rear doors on a service case during busy times and still maintain the temperature?
Most cases require the rear sliding doors to help control air flow. The only case in the Arctica line up that is designed to operate with or without the rear doors is our M33 series of cases.

What type of lights do I need to purchase for my display case?
Arctica display cases come with standard T8 cool white bulbs that have a color corrective spectrum sleeve. This sleeve serves two purposes, one being in the event of impact damage and the bulb shatters the sleeve contains the broken glass until you can get the product out of the case. And two, it corrects the light spectrum within the case and shows the true product colors.

When I expand, can I add to this line-up and not have it look like a patch job?
Arctica has been manufacturing quality display cases for 20 years and we have many customers who in that time have purchased their first location, moved or renovated; expanded and added cases to their line ups and Arctica has been able to match their equipment needs. Arctica will continue to make our cases available to our established customers.

Can I change my self-contained cases to operate on remote refrigeration?
Absolutely, any qualified refrigeration company can modify a case from self contained to remote refrigeration; just remember that you will need to supply drainage to the case as it isn’t advised to operate a remote case while using electric evaporator pans. The moisture could build up under the cases. Contact the factory for detailed information on BTU ratings and additional information.

When should I choose remote refrigeration in place of self-contained refrigeration?
The advantage of using remote refrigeration is you can remove the heat and noise of multiple compressors from your retail area. In addition with remote refrigeration and floor drains all of the heat generating components have been removed from the store front and are usually placed in an area where servicing them is easier. Like any motor they require service.

In dryer climates, can I add humidification into a display case?
Adding humidification to an Arctica showcase isn’t necessarily related just to dryer climates. Arctica Showcase Canada Inc. uses oversized coils that allow us to run the coils a little warmer. This is done to help keep the coils moist and reduce frosting. Frosting removes moisture from the air and ultimately the product. Humidification is added based on product requirements. Some products require a higher moisture level than do others. Pastry with pure cream frosting needs more moisture than a chocolate layer cake. Chocolates and candies require much less moisture and do better in a very dry case. Contact the factory reps and they can assist you in your decision.

Where does Arctica place the temperature sensor, and why?
Arctica places our temperature sensor in the return air flow located at the fan housing just prior to the coil that chills the air. Arctica recommends that you set the case temperature based on product temp. If your product requires 38 degrees then adjust the case until product temperature is right regardless what temperature shows on the sensor. It might be showing 40 degrees at the sensor but your product is where it should be. Contact the factory if you have additional questions.

Do all of Arctica showcases work in line-ups?
NO: Arctica manufactures three basic styles of display cases and each style have Refrigerated, Dry and Heated units. The three Styles are the Diamond Series, the EkoMax Series and the Omega Series.

• The Diamond series is available in Diamond 52, Diamond 49, Diamond Buffet and the  M33.
• The EkoMax series is available in EkoMax 48, EkoMax 52, EkoMax XL / XF.
• The Omega series is available in Omega 54, Omega 49 and Omega Self service.

Do you have a question or suggestion for a topic we should include information on? We're happy to consider all ideas. Please contact our office.